Privacy Policy

Information We Collect

We collect information that you provide to us when you book appointments, complete intake forms, or communicate with our clinic. This may include your name, contact information, health history, and payment details. We use this information to provide you with personalized physical therapy and performance services.

How We Use Your Information

The information we collect is used to deliver high-quality care, schedule appointments, process payments, and communicate with you about your treatment plan. We may also use your information to send appointment reminders, follow-up messages, and updates about our services if you have consented to receive such communications.

HIPAA Compliance

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA) and maintain strict standards for protecting your protected health information. We will not share your health information with third parties except as required by law, for treatment purposes, or with your written authorization.

Payment Information

Payment information is processed securely through our booking platform, SPRY. We accept cash, credit cards, HSA, and FSA payments. We do not store complete payment card details on our systems. For clients requesting superbills for insurance reimbursement, we may include necessary information required by insurance companies.

Website and Communication

Our website may use cookies and similar technologies to improve your browsing experience. We may collect basic information about your device and browsing activity to optimize our website performance. We use secure communication methods when sending appointment confirmations and health-related information.

Third-Party Services

We work with trusted third-party service providers to support our practice operations, including scheduling software, payment processing, and email communications. These providers are required to maintain the confidentiality and security of your information and may only use it for the purposes we specify.

Your Rights

You have the right to access your health records, request corrections, and receive an accounting of disclosures. You may also request restrictions on how we use or share your information and choose how you receive communications from us. To exercise these rights, please contact us directly.

Data Security

We implement appropriate physical, technical, and administrative safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no electronic transmission or storage system is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The most current version will always be available on our website with the effective date noted.

Contact Us

If you have questions about this privacy policy or how we handle your information, please contact us at (406) 219-8017 or info@trailheadphysicaltherapy.com.

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